Traceability Solutions Asia Frequently Asked Questions

Common Queries, Questions and Answers
FAQ index

Why is it useful or necessary to mark?
Why should I choose Traceability Solutions Asia?
How do I choose the best machine with the best value for my application?
How do I choose the most appropriate technology (laser, dot peen, impact press….)?
What kind of assistance can I expect?
Is the consultancy service offered by Traceability Solutions Asia free?
Is the marking of samples free?
Should I use contract marking or buy my own solution?
How do we arrange shipping to/from us to Traceability Solutions Asia?
How do I learn to use the machines Traceability Solutions Asia?
What’s the average life of a marking machine or system from Traceability Solutions Asia?

1. Why is it useful or necessary to mark? The main reasons are:

2. Why should I choose Traceability Solutions Asia?

Even though we offer the highest in product quality, we know that you can select from a variety of other suppliers so we choose to set ourselves apart not just by the exceptional quality of our products, but by strength of our service and after the sale. Our experience at supplying marking solutions leads us to want you business for not just now, but on an ongoing basis.
With our installation, backup and service through planned programmed maintenance procedures, you will have the productivity and operational service that will make you glad you made the right choice of a Traceability Solutions Asia.
Our goal is to exceed your expectations in quality, service and value.

3. How do I choose the best machine with the best value for my application?

If you're an expert or this is your first purchase, then I suggest you contact us, explain your needs and we can advise the most economical solution, with respect to quality and Return on Investment

4. How do I choose the most appropriate technology (laser, dot peen, impact press….)?

Please visit our “Product Selection Guide” tab on our home page to see how our wide range of products can apply to you application

5. What kind of assistance can I expect? We can help with every stage of the process:

Prior to the sale we will use our knowledge to “consult” on your marking requirements and recommend the best solution for your product or process.
After delivery our staff will be there to support you installation needs and offer the support services you need for the life of the product.
We are always on call via phone, email or Skype for fast attention to any after sales issues.

6. Is the consultancy service offered by Traceability Solutions Asia free?

7. Is the marking of samples free?

8. Should I use contract marking or buy my own solution?

As can be imagined, there is a line beyond when you agree to buy rather than outsource the service. The answer depends on how many times a year you must mark parts, how many pieces are marked at a time and your long-term marking goals. Our marking consultants are always available to help you make the best decision.

9. How do we arrange shipping to/from Traceability Solutions Asia?

We are very flexible and will work with you to keep cost at a minimum while meeting your time schedule.
Delivery of new product to your site is included in the quoted price, unless otherwise specified.

10. How do I learn to use the equipment Traceability Solutions Asia?

Four (4) hours start up assistance is provided for hardware products
For software products professional services is quoted in our proposal.
We have a wide variety of training options that is sure to meet all your needs to assure you get the most from the product capabilities.

11. What’s the average life of a marking product or system from Traceability Solutions Asia?

It varies greatly by which product type you are selecting. Many of our presses have been service for over 30 years!
We only supply product from the Original Equipment Manufacturer (OEM) to ensure you get support for the life of the product.
Lasers have exceptional reliability. Fit and forget performance with diode life exceeding 50,000 hrs